How do I pay?
We have a client portal where payment is processed. If you did not
onboard yourself through the instant quote button on our website, we will
create an account on your behalf after you have spoken to a Good Dog
Cleanup Crew representative. We will then send your login info to your
email. The process to sign up is simple and takes under two minutes. Inside
of your portal account, you will have access to copies of all paid invoices,
records of past cleanups, and you can link your credit/debit card into the
secure platform. After you link your card, we will generate and pay invoices
on your behalf and send you receipts.
Note: Your card will need to be linked to your account by the time we
arrive at your home. If your card is not connected by this time, we will
attempt to contact you and knock on your door. If no contact is made, we
will reschedule your cleanup for the next available date. Depending on the
time of year, this could be weeks out. If you need help connecting your
card, we are always available at 301-616-5657 to help you over the phone.
Do you bill monthly?
Yes. Billing occurs on the 1st of each month before services are provided.
Payments for initial or one-time cleanups are due upon completion of the
job.
For Recurring –
On your first cleanup, we will bill for the initial cleanup as well as prorate
the remainder of the month at the same time. Then, you’re all set up for 1st
of the month billing.
Example:
John signed up for weekly services and we will begin the initial cleanup
followed by every Tuesday cleanups on 3/15/2022. He is paying $100
per month for Every Tuesday Cleanups.
The agreed rate for the spring cleanup is $100. On the first clean
(3/15/2022), John will be billed for the first cleanup (100) and t
remainder of the month (2 more cleanups) on 3/15/2022.
(Amount Charged on 3/15/2022):
Initial Cleanup: $100
Remainder of March Cleanups (3/22, 3/29): $50
Total: $150
Next Payments to Be Processed:
4/1: $100 (Recurring Cleanups)
5/1: $100 (Recurring Cleanups)
6/1: $100 (Recurring Cleanups)
If payment is not received before your first cleanup of the month you wi
be removed from the service schedule until payment is processed.
Services billed for the month are non-refundable. If you choose to cancel,
we are more than happy to clean for the remainder of the month for you if
needed.
Good Dog Cleanup Crew uses the data we collect to operate our business,
analyze performance, and continue to provide 5-star service. By accepting
the terms and conditions, you give Good Dog Cleanup Crew permission to
use collected information for advertising and marketing purposes. This
may include sending promotional communications, targeting advertising,
and presenting you with relevant offer.
What time will you be at my home?
With respect to scheduling, we are unable to provide a timeframe on your
scoop day. We have many yards to clean, and our routes are constantly
being optimized for efficiency. This also helps keep our rates low for y
Our routes run from around 7am to dark.
Communication is important and you will receive notice via text when we
are on the way. We provide about 60 minutes notice, so you are properly
informed of our arrival. If you are at the beginning of our route, you will
likely receive a 15-30 minute on the way text. We don’t want to bother you
at 6am. Your scoop day will be the same day each week. If your service day
ever changes, we will always communicate with you in advance.
Do I have to be home when you clean?
No, you do not have to be home when we clean. We simply ask for easy
access to your gate and/or the designated dog area. Once the cleanup is
completed, we will send a picture of your closed gate to your email on fil
so you have records of it, and this will let you know that we are done, and
your yard is ready for your pets to use again.
What happens if my service day is on a holiday?
Great question! If your service day falls on a major holiday, we will skip that
week’s cleanup and perform double duty the following week. You will still
be charged due to 2 weeks of accumulated dog waste in the yard.
Do you disinfect your equipment?
Yes! We disinfect our equipment after each cleanup with an organic,
kennel-grade disinfectant to prevent the spread of germs.
Do you take the waste away?
Due to the excessive amount of accumulated waste, we do not take the
dog waste away with us. Once the cleanup is complete, we will place the
waste inside of your trash receptacle if it’s outside.
Otherwise, we will double bag the waste so it’s presentable and place the
bags by your gate.
